Returns and exchanges are accepted within 15 days upon receipt of order if items are in brand new condition in original packaging. Return shipping costs are at the customer's expense. Upon receipt of an accepted item, a refund will be issued. Hoof boots are guaranteed against manufacturer defect and reasonable wear and tear only, for a period of 180 days from the date of purchase. The warranty does not cover misuse or abuse, modifications, changes or alterations, incorrect sizing, use with metal shoes or overstock clearance boots. Clinics and courses are non-refundable. Trimming tools are guaranteed against defect for a period of 60 days, this excludes normal wear and tear.